Aftermarket Websites® Launches Knowledge Base

by | Dec 10, 2021 | 0 comments

We are excited to announce the launch of the Aftermarket Websites® Knowledge Base. Our team has been hard at work compiling support articles into one easy-to-use website. Our Knowledge Base solves a couple of critical problems: the lack of support documentation and 24/7 contact with our support team. The Aftermarket Websites® Knowledge Base will continue to grow in the future as we add more articles that cover all the tools and features the platform has to offer.

Easy to Navigate

Using the Aftermarket Websites® Knowledge Base is simple. You can find topics by using the search bar at the top or by navigating through the categories at the bottom. We’ve organized these categories to align with your website’s dashboard to make it easier for you to find what you’re looking for. We’ve also carefully tagged each article with keywords to make your searches more accurate.

Learn at Your Own Pace

You no longer have to wait for a response from our support team to find the information you’re looking for. With the Knowledge Base, you can learn at your pace 24 hours a day 7 days a week. This was extremely important because we have users located in different time zones across North America who would sometimes have to wait overnight for a response. Now, with a few clicks, you can access the Knowledge Base anytime you need.

Don’t Use Outdated Documentation

We have a large development team that is constantly adding new features or enhancing existing features. With that, comes the problem of customers potentially utilizing inaccurate or outdated documentation. With our Knowledge Base, you won’t have to worry about that anymore. Our articles are kept up to date by our support team to ensure that you’re accessing the most accurate information.

Contact Support

Through our Knowledge Base, we have created multiple ways you can contact our support team. We understand that each of our customers has unique schedules and desired communication methods. You can submit a support ticket, send us a direct email, chat with us using our chat widget, or a good old-fashioned phone call works as well.

How to Use the Knowledge Base

To access the Knowledge Base, go to support.aftermarketwebsites.com, or you can log into your website’s dashboard and click the help button at the bottom of the toolbar. After you find what you’re looking for, you can also vote the article up or down to let us know if the article was helpful or not. This gives us valuable feedback so we can improve the articles in the future.

If you don’t see or can’t find a topic that you’re looking for in the Knowledge Base, shoot us a message and we’ll be happy to direct you to a related article or create a new one for you.

Thanks again for choosing to be a member of the Aftermarket Websites® family!

Ready to take a test drive?

Related Articles

ARC Lighting visits HQ for Strategy Meeting

ARC Lighting visits HQ for Strategy Meeting

Aftermarket Websites® is continually engaging with our supporting brand partners to ensure that we bring our customers the best data available. This week, we were honored to have ARC Lighting in the office for a productive Joint Planning Meeting. John Gleason and...

read more
How to Use the New Drag & Drop Page Builder

How to Use the New Drag & Drop Page Builder

At Aftermarket Websites®, our goal is to provide you with a website solution that is easy to learn. After all, if your site isn’t easy to use, you probably won’t—which sort of defeats the whole purpose. https://youtu.be/Uxy4c4QR4G0 So what is it? Our platform has...

read more
0 Comments
Submit a Comment

Your email address will not be published. Required fields are marked *

Features

Product Data Management

Load unique product data for hundreds of industry-leading brands with just a few clicks.

MAP Violation Protection

Sleep easy knowing that your MAP pricing is managed automatically.

Search Engine Optimization

Take your business to the first page of results in online searches.

E-Commerce Tools

Let your customers buy online and pick it up in your store.

View on Vehicle

Give your customers the ability to build their ride with the product visualizer.

3rd Party Integrations

Expand the functionality of your website by integrating with 3rd party companies.

Who We Are

Our Brands

See our supporting brands who make this platform affordable.

Our Distributors

See our network of independent warehouse distributors across North America.

Aftermarket Websites Logo

About Us

Learn about why Aftermarket Websites® is dedicated to the success of our reseller partners.

Support

Knowledge Base

We're here to help answer any questions you have. Read through hundreds of useful articles.

FAQ

See what other topics are most frequently asked about.

Submit a Ticket

Find a bug? Fill out this form and submit it to our support team and we'll get it fixed right away.

Change Log

Stay up to date with all of the ways that we're working to improve your site's performance.

Community

Join other users in our online community to share ideas.

Submit a Referral

Know someone who needs help with their online presence? We can help!

Request a Demo

Our custom presentations will help answer any questions you have prior to signing up.

Contact Us

Have a question? Submit a form, email us or call us M-F 8-5 EST.

Subscribe to Our Mailing List

Join our mailing list to receive the latest news and updates from our team.

You have Successfully Subscribed!